DISCREET PACKAGING
The doll will be packed in a tight, sturdy, moisture-proof carton, and no information will indicate that it is a doll. Please note that customs agents may open your doll box for inspection and determine the import tax for overseas customers.
FREE SHIPPING
We provide free and discreet delivery service, mainly to North America and Asia. However, due to import laws and regulations and certain restrictions, we will not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Africa, or Brazil.
Delivery: Normally, 2-5 workdays delivery from California, US for 98% of orders. Next-day delivery is available. 100% Discreet, Tax-Free, and Free Shipping. FedEx (UPS) location pick-up is available.
Note: If you can accept an additional shipping cost of $500, we can send our realistic sex dolls to Puerto Rico, Hawaii, Alaska, etc. Please contact us for more details.
PROHIBITED COUNTRIES
We DO NOT ship to Islamic countries, such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.
CUSTOMS TAXES
For parcels shipped to certain countries in the United States, the UK, and the EU, customs duties are usually included in the postage. Therefore, in most cases, you don’t need to pay customs duties.
For parcels shipped to Mexico, Canada, or other European countries outside the EU, customers typically need to cooperate with customs clearance and pay taxes independently.
For orders from remote countries or regions (such as Ecuador, Brazil, etc.), after confirming the factory photos and before shipping, customers are required to prepay $300–$500 for customs duties. This ensures the doll won’t be returned due to difficulties contacting the customer during customs clearance. If you’re unsure whether your country/region is considered remote, please feel free to contact us for confirmation.
Please rest assured that we will do our best to assist you in reducing customs duties and help you complete customs clearance to receive the parcel as early as possible.
SHIPPING AND DELIVERY TIME
For customized dolls, it usually takes 30-35 workdays to reach the United States and 40-45 workdays to reach European countries. The shipping time is calculated from the date when you make the final confirmation about the factory photos of your doll with our customer service.
Furthermore, for customized dolls, we also provide the option of expedited shipping from China by air. It typically takes a 7~14 working day to ship to the United States and 10~15 workdays to European countries (excluding customs clearance time). Kindly note that the express fee shall be paid on your own.
For in-stock dolls, it usually takes 2-5 workdays to arrive, with certain exceptions for unique situations.
Before sending the parcel, we will take photos to confirm the completeness and correctness of the product with the user. We will only ship the product after the user confirms approval. A parcel tracking number will be provided within 1-2 working days of approval being received.
Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your doll is pre-configured, it will take some time to complete your order.
ORDER TRACKING
Your parcel from our local warehouse will be shipped by DHL, FedEx, or UPS. After shipment, we will send you a tracking number via email. For this reason, you must provide us with your correct contact information.
For orders shipped from our Chinese factory via sea or land, a valid tracking number will be provided only after the goods arrive at our overseas warehouse and are dispatched via express delivery. This is because shipments from China are transported in a container alongside our bulk stock, which means there is no individual tracking number available for customer inquiries during the ocean or railway transit.
CHECK AND ACCEPT YOUR PARCEL
We suggest you inspect each item if your parcel arrives with any damage. Even if the carton looks good from the outside, it is recommended that you open each unit to inspect it. Take photos or videos as proof if needed. This should be done in front of the deliveryman because once the deliveryman leaves, it is too late.
If the bill of lading or driver does not allow you to open the parcel for inspection before signing, you must carefully inspect the carton and pay attention to any damage, regardless of size. If you see any holes or damage to the carton, you must put the damaged parcel aside unopened for the carrier’s inspector to inspect and ask the delivery person for the local phone number you can contact.
If you discover any damage in the future, you are solely responsible for filing a claim. In this case, you must immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for help.
Return & Refund Policy
Cancellation
You may cancel your order before it is shipped or produced. If you cancel in time, we will issue a full refund with no deductions. However, once your order has been shipped, cancellation is no longer possible.
Exchanges
We understand that mistakes can happen, and we are happy to offer an exchange if you accidentally select the wrong size or item. Please note that customers will be responsible for covering the exchange shipping fees.
To ensure accuracy, our customer service team is available via WhatsApp or Email to confirm the details of your order before it is shipped. This helps us deliver exactly what you need.
Returns
We accept returns only under the following conditions:
Wrong Items Shipped
While rare, mistakes can occur. To avoid confusion, we take photos of your items before shipping and will share these with you via email for confirmation.
Defective Items Received
We have a rigorous quality control process, so the likelihood of receiving a defective item is extremely low. However, in the rare event this happens, we will gladly accept a return.
Important Return Guidelines:
Please contact us to obtain the return address before sending your item back.
Returned items must be unworn, unwashed, and unaltered, with all original tags and packaging intact.
Once we receive the returned items in their original condition, we will issue a refund. Please note that shipping and handling fees are non-refundable.
Refunds
After we receive and inspect your returned items, we will send you an email confirming receipt. We will also notify you if your refund has been approved. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund, please follow these steps:
Double-check your bank account.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank to check on any processing delays.
If you’ve completed all of these steps and still haven’t received your refund, please reach out to us at our customer service email for assistance.
Need Help?
For any questions or concerns, including obtaining the return address, feel free to contact our customer service team via email or WhatsApp. We’re here to help!
